Get a front-row seat to the future.
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Service Manager



Bengaluru, Karnataka, India
Posted on Monday, August 28, 2023

River is an electric vehicle startup building multi-utility scooters. The company builds products ground up with a strong focus on design and engineering. Currently, the company is in the expansion stage with our factory being set up and getting ready for our vehicle delivery. River is a fast growing company with a team of 200+ right now and is backed by marquee international investors - these are mobility focused funds backed by some of the big names in the automotive industry.

Key Responsibilities:

  • You will be responsible for setting up service operations strategy for River Indie
  • You will be responsible for setting up River’s first ever service station along with service operations, teams , processes, training and respective documentation
  • You will be responsible for overall functions of the workshop including, After sales target, workshop management, spare inventory management, training, customer satisfaction, and warranty claim submissions.
  • You will be responsible for hiring , training and deploying service team and ensuring optimized utilization of resources
  • Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits. Introduce new systems and procedures where appropriate

Ideal Candidate:

  • B.E/B. Tech /M. Tech degree preferred with 10+ experience in service management preferably from a two-wheeler OEM.
  • Proven work experience in scaling up the service operations team by implementing process, SOPs and delivering training programs
  • Excellent communication skills and people skills
  • Excellent leadership and man- management skills , Excellent interpersonal skills, Ability to manage a variety of cross-functional team members