Key Responsibilities

1. Lead and manage a team of service professionals to ensure exceptional customer engagement and satisfaction across the Rajasthan region
2. Develop and implement effective customer management strategies to enhance service delivery and operational efficiency
3. Foster a culture of teamwork and collaboration, providing guidance and support to team members to achieve performance objectives
4. Monitor service performance metrics, identify areas for improvement, and drive initiatives to enhance service quality
5. Build strong relationships with key customers and stakeholders, ensuring their needs are met and exceeded
6. Achieve a customer satisfaction score of 90% or higher through effective service management and team performance
7. Successfully lead the team to meet or exceed service delivery targets, resulting in improved operational metrics
8. Establish a positive team environment that promotes engagement, retention, and professional growth for all team members
9. Increase customer loyalty and retention rates through proactive customer engagement initiatives

Ideal Candidate

1. 8+ years of experience in customer management and team leadership roles, preferably in a service-oriented industry
2. Strong customer management skills with a proven track record of enhancing customer experience
3. Excellent team management and handling abilities, with a focus on motivating and developing team members
4. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders