Key Responsibilities

1. Provide technical guidance and troubleshooting support to field teams, dealers and service centres to diagnose and resolve complex product issues while minimising vehicle downtime
2. Investigate field failures using telematics, diagnostic tools and warranty data to pinpoint root causes and detect recurring failure patterns
3. Formulate and validate immediate containment actions and permanent corrective actions in close coordination with cross-functional engineering and manufacturing teams
4. Innovate digital diagnostic applications and tools to streamline fault finding and improve service operations
5. Publish technical advisories, service bulletins and updated repair procedures to standardise best practices across the entire dealer network
6. Analyse warranty claims, repeat repairs and breakdown data to build predictive dashboards and generate actionable insights for management
7. Drive first-time-right repair initiatives to reduce repeat service visits and accelerate the overall turnaround time for technical escalations
8. Conduct technical training workshops and webinars for dealership technicians and field personnel to elevate technical capabilities
9. Maintain comprehensive technical knowledge databases and failure analysis records to preserve organisational learnings
10. Deliver structured product quality feedback and field intelligence to engineering teams to drive continuous design and manufacturing improvements

Ideal candidate

1. Bachelor’s degree or diploma in Mechanical, Electrical, Electronics, Automobile Engineering or Mechatronics
2. Specialisation or certification in Electric Vehicle Technology preferred
3. 3 to 5 years of experience in automotive or electric vehicle technical support, product quality, service engineering or diagnostics
4. Hands-on experience in EV systems, diagnostics and field issue resolution
5. Proven experience collaborating with cross-functional teams and product development