Key Responsibilities

1. Deliver rapid shop-floor endpoint support across line PCs, test benches, end-of-line machines, barcode scanners and label printers to prevent line stoppages
2. Execute swift hardware and software troubleshooting including operating system rebuilds, device imaging, driver updates and peripheral replacements
3. Manage mobile device infrastructure using Scalefusion to handle device enrolment, app deployment, policy compliance and remote lock or wipe actions
4. Maintain local network connectivity covering Cat6 cabling, patching, switch-port tracing and Meraki wireless troubleshooting while escalating configuration changes
5. Administer day-to-day Google Workspace tasks such as user lifecycle events, password resets, two-step verification recovery and group permissions
6. Enforce robust endpoint security hygiene by monitoring CrowdStrike Falcon health, verifying drive encryption and removing unauthorised local administrator rights
7. Operate Freshservice to log, prioritise and resolve IT service tickets within agreed service level agreements while providing detailed shift handover notes
8. Preserve complete audit trails and asset documentation for onboarding, offboarding and device movements in compliance with ISO 27001, SOC 2 and DPDP standards
9. Make independent troubleshooting and escalation decisions during solo night shifts, liaising with remote senior engineers and documenting workarounds accurately

Ideal Candidate

1. Bachelor’s or Master’s degree in Information Technology or Computer Science
2. 5 – 8 years of experience in IT desktop support and endpoint management
3. Proficiency in Windows 11 administration, hardware imaging, peripheral troubleshooting, basic TCP/IP networking and Scalefusion mobile device management
4. Demonstrated capability to resolve L1 issues independently on solo shifts, manage Freshservice ticketing workflows and adhere to ISO 27001 security hygiene standards